Frequently asked

• What does Soleil tell me about today’s UV?

  Soleil shows the live UV index for your location, its category, today’s peak and the hourly curve using Apple WeatherKit. Your Fitzpatrick skin type and SPF turn that into a timely protection check. It deliberately does not present a countdown as a safe amount of time outside - shade, water, altitude and reflection all matter too.

• How do I set my skin type?

  During onboarding you can answer a few questions, use the camera scan, or pick your Fitzpatrick type directly. The optional AI-assisted scan sends one photo through a secure proxy purely to estimate skin tone - or you can keep everything on-device. You can change your skin type any time in the You tab.

• How do family profiles and check-ins work?

  Add the people you look after in the You tab, then choose who is outside when you start a session. A check-in asks who’s covered right now, and Soleil schedules reapply reminders for each person. Everything stays on your device - nothing is shared or uploaded. Pro adds full family history and the Family status widget.

• What do I need for the Apple Watch features?

  The free Watch app works on watchOS with a paired iPhone, showing UV, sunscreen state and daylight, with haptic reapply nudges and complications. The Real Sun daylight story uses Apple’s Time in Daylight, which needs an Apple Watch SE (2nd gen), Series 6 or later, or any Ultra.

• Does reapplying sunscreen reset my sun exposure?

  No - and that’s deliberate. Reapplying renews your protection going forward, but the UV your skin has already received today stays counted. Soleil tracks both separately, so your daily total is always honest.

• What’s in Soleil Pro, and what does it cost?

  Free covers today: live UV, a basic Sun Window, a basic session, your skin profile and recent history. Pro adds Daily Glow setup, full family history and the Family status widget, full trends and insights, the AI skin scan, and the wider widget suite. It’s $3.99/week, $19.99/year, or $69.99 once for lifetime.

• How do I cancel a Pro subscription?

  Subscriptions are managed by Apple. Open iOS Settings, tap your name, then Subscriptions, find Soleil and tap Cancel. You’ll keep Pro access until the end of the current billing period.

• Can I get a refund?

  Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, find the Soleil purchase and request a refund.

• Is Soleil medical advice?

  No. Soleil is wellness guidance built on published UV science, and it errs on the side of caution - but it can’t see your skin. If you have sensitive skin, a history of skin cancer, or a diagnosed condition, please follow your dermatologist’s plan first.

• I’ve found a bug. What do I do?

  Email support@getsoleil.com with a short description of what you were doing, what you expected and what actually happened. A screenshot helps a lot.